1. Returns and Exchanges
- The Consumer has the right to return products within 14 days from the date of receipt, in accordance with the Saudi E-Commerce Law, unless the product is among statutory exceptions.
- In cases of manufacturing defects or non-conformity with specifications, the Company shall bear all return costs.
- Returned products must be unused and in their original condition, unless the defect is inherent.
2. Refunds
- Refunds shall be issued to the original payment method within a maximum of 14 business days from the date of approval.
